Terms


Payment

Taurus Maintenance Products currently accepts the following methods of payment for online purchases:

  1. Debit/Credit Card
  2. Electronic Funds Transfers (EFT)

1. Debit/Credit Card

A secure payment link will be sent via DirectPay to the email address provided once stock availability has been confirmed. You warrant that you are fully authorised to use the credit card supplied for the purpose of paying for any goods ordered. You also warrant that the card has sufficient available funds to cover the total amount of the order including delivery costs.

2. Electronic Funds Transfers (EFT)

Our banking details will be sent to the email address provided once stock availability has been confirmed. Please use your order number as shown on your order confirmation email as your reference. Kindly note that orders will only be processed once the funds transferred reflect successfully on our account. For banks other than Nedbank/Bank Windhoek, funds may take up to two (2) working days to reflect. Kindly forward proof of payment to  esales@tmpn.com. Payments not received within two (2) working days from checking out will  automatically be cancelled.


Delivery

  

All items are shipped from our branch in Windhoek. Items are only shipped once payment has been made and confirmed. Items are delivered 2-7 working days after courier pick-up. You will be notified via email as soon as your order is dispatched.

Kindly ensure that you provide us with a valid delivery address and contact number upon check out. Please contact us at esales@tmpn.com or 061-370790 or via Whatsapp at 081 777 6490 should you not received your order within the stated delivery period.

Collection: You can also opt to collect your order from one of our two branches in Windhoek. You will be notified via email and/or Whatsapp (if selected) when your order is ready for collection. Our office hours are Monday to Friday 08:00 - 13:00 and 14:00-17:00. 

 
ZONE TOWNS DELIVERY FEE (N$)
Windhoek   Windhoek only   Free
Coast Arandis, Henties Bay, Karibib, Okahandja, Omaruru, Swakopmund,
Usakos, Walvis Bay
  <5 kg: 40.25
  >5kg: 40.25 + 2.30/kg over 5kg    
North Eehana, Grootfontein, Ondangwa, Ongwediva, Oshakati, Otavi,
Otjiwarongo, Outapi, Tsandi, Tsumeb, Rundu
  <5 kg: 40.25
  >5kg: 40.25 + 4.14/kg over 5kg
South Rehoboth, Kalkrand, Mariental, Keetmanshoop   <5 kg: 40.25
  >5kg: 40.25 + 3.68/kg over 5kg
Own Courier   When checking out, you have the option of using your own courier.
Kindly provide the details in the message box.
 N/A
Collection 

Collection Point 1 - 28 Joule Street, Southern Industrial - Directions
Collection Point 2 - 10-12 Nickel Street, Prosperita - Directions

  Free

Please note: The delivery fee is automatically calculated based on the weight of the items upon checkout.


Returns

    

Need to return an item? Kindly complete our Returns form here.

   

DISCLAIMER

Please note that delivery is only offered within the borders of Namibia. All products displayed on our website and within our Online Store are subject to availability. Please see our pricing disclaimer here.

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